FFWS Customer Support

Cheer on the Vegas Golden Knights in the Cup Championship with your favorite Foley Family Wine!

Foley Food & Wine Society Wine Store
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FFWS Customer Support

10300 Chalk Hill Road, Healdsburg, CA 95448

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Foley Food + Wine Society FAQs

You will earn points for every dollar you spend on Foley Food & Wine Society Wines, including purchases at our guest experience centers, our online shop, or in retail or restaurant locations. These points can then be redeemed for exclusive merchandise, private events, luxury travel experiences, and of course, more of your favorite wines! Click here for more information.

Loyalty Points may be earned on all Foley Food & Wine Society wines in-person and online. You may also submit receipts for FFWS wines purchased at retailers and restaurants through our mobile app. 

Please use the following link to submit receipts for points: https://www.foleyfoodandwinesociety.com/receipts/

The Foley Food & Wine Society is currently transitioning systems company-wide. Your points may not be reflecting your true total at this time, but all loyalty points are accounted for and will be updated as soon as all data is migrated to the new system. We apologize for any inconvenience.

Please contact the winery directly to apply loyalty points to experiences and events. View contact information for all of our properties here.

Wine Club FAQs

Please contact your wine club directly to make any changes to your upcoming shipment prior to the cutoff date. All dates and contact information are listed in your wine club pre-shipment notification email.

While we will make every attempt to try to accommodate your requests, we cannot guarantee that any changes can be made after the cutoff date prior to shipping.

If it is necessary to cancel your membership, a written cancellation request must be received at least 30 days prior to the next release, following the receipt of two consecutive shipments. Customers who are unable to uphold the minimum commitment may be subject to additional fees for discounts previously received on wine or tasting experiences. Send email cancellation requests to your wine club concierge. Find contact information for our wine clubs here.

Shipping FAQs

Orders ship from our fulfillment house in Napa, CA. Only in certain situations will orders ship directly from a winery property.

Online orders are not available for pick up at this time. If you’d like to place an order for pickup, please contact the winery of choice directly, and they can assist you with placing an order and scheduling a pickup time. View contact information for all of our properties here.

Online orders are sent to our fulfilment house and need to be processed before being shipped. Order processing times vary depending on the season. Under normal volumes processing times vary between 2 - 4 business days. During high volume seasons, processing times can take up to 5 - 10 business days. Please note processing times are not included in shipping time and Saturday and Sunday are not considered business days.

Shipping methods are selected at checkout. Once your order has shipped, barring any carrier delays, the order should arrive in the time frame of the requested shipping method. Please note that processing times are not included in shipping time and FedEx and UPS do not consider Saturday and Sunday normal business days.

All major carriers require a signature of an adult aged 21 or older to release a delivery containing alcohol. If an adult aged 21 or older is not available at the delivery address, additional delays will occur.

Federal shipping laws require all major shipping carriers to obtain a signature from an adult over the age of 21 for deliveries containing alcohol. If an adult 21 or older is not available to sign for the shipment, the carrier will attempt another delivery the next business day. After several unsuccessful attempts, package will be returned to us.

Your order status can be found in your FFWS account. Please log in with your email and password and click "My Account" under your name at the top of the page. Then click "My Orders" to see the status and tracking information.

Returned Shipment FAQs

Unfortunately, once an order is tagged as "return to sender" by the carrier, we are not able to reroute or make any changes to the delivery. The package will be returned to the shipping location of origin. Please contact customer service or your wine club for solutions. 

Orders will be returned to us if

  • Delivery is unsuccessful after three attempts.
  • The order was not picked up from a pickup location during the allotted time frame.
  • The delivery address is incorrect (missing an apartment or suite number).
  • Delivery is refused by the recipient.
  • Package is damaged in transit and the carrier chooses not to complete delivery.

Please contact us right away and we will make every effort to reship your order in a timely fashion. Keep in mind that items do sell out and are subject to replacement with a reasonable substitute. If no substitute is available, or there are other complications, we will refund your order. 

If the carrier/tracking information says the shipment has been damaged or the package is noticeably damaged upon delivery, please refuse delivery and the package will be returned to our fulfillment house where a claim will be filed with the carrier. Please contact customer service or your wine club and we will make every available effort to reship the order as soon as possible. If delivery has already been accepted, please send pictures of the damage to concierge @foleyfoodandwinesociety.com so a claim can be filed with the carrier. We can then replace the damaged wines or, if necessary, issue a refund. 

General FAQs

If you do not see the wine on our website, we are currently out of stock. We update website inventory regularly. You may call our wineries directly to inquire about an order, or you can check back later for the next vintage! Find contact information for our wineries here.