FFWS Customer Support

Customizations can be made online for shipped orders. Click into "My Subscriptions" to find your wine club membership(s). When the upcoming shipment is available to customize, you will be able to click the "View/Edit Next Shipment" link. If you have not received your pre-shipment notification email, or the customization time frame has expired, this link will appear locked and you will not be able to make any changes at that time. Please view this document for detailed instructions on customizing your wine club order.

Any wines customized into a wine club shipment are subject to current inventory and may sell out. In such a case, the wine will be replaced with a comparable vintage.

Members who pick up their wine club release at a winery can customize in person with inventory available on-site. If you are typically a pick-up member and would like to customize your release online, you can update your order to ship in the "View/Edit Next Shipment" screen.

While we will make every attempt to try to accommodate your requests, we cannot guarantee that any changes can be made after the cutoff date prior to shipping.

If it is necessary to cancel your membership, a written cancellation request must be received at least 30 days prior to the next release, following the receipt of two consecutive shipments. Customers who are unable to uphold the minimum commitment may be subject to additional fees for discounts previously received on wine or tasting experiences. Send email cancellation requests to your wine club concierge. Find contact information for our wine clubs here.

Orders ship from our fulfillment house in Napa, CA. Only in certain situations will orders ship directly from a winery property.

Online orders are not available for pick up at this time. If you’d like to place an order for pickup, please contact the winery of choice directly, and they can assist you with placing an order and scheduling a pickup time. View contact information for all of our properties here.

Online orders are processed in the order they were received and will depart from our warehouse within 48 hours (about two days) from the date the order was placed. Transit times vary from state to state, and delays might occur during peak shipping periods or in inclement weather conditions. We do not ship on Saturdays, Sundays, or major holidays.

Shipping methods are selected at checkout. Once your order has shipped, barring any carrier delays, the order should arrive in the time frame of the requested shipping method. Please note that processing times are not included in shipping time and FedEx and UPS do not consider Saturday and Sunday normal business days.

All major carriers require a signature of an adult aged 21 or older to release a delivery containing alcohol. If an adult aged 21 or older is not available at the delivery address, additional delays will occur.

Federal shipping laws require all major shipping carriers to obtain a signature from an adult over the age of 21 for deliveries containing alcohol. If an adult 21 or older is not available to sign for the shipment, the carrier will attempt another delivery the next business day. After several unsuccessful attempts, package will be returned to us.

At this time, the Foley Food and Wine Society only ships domestically and can ship wine direct to most states, though certain restrictions do apply:

• We cannot ship any wine to Arkansas, Delaware, Indiana, Mississippi, New Jersey, Oklahoma, Rhode Island, Utah, or any US Territory
• Foley Estates, Lincourt, and Two Sisters cannot ship to North Carolina or South Carolina
• Lancaster cannot ship to South Carolina
• Silverado Vineyards cannot ship to Alabama, Missouri, or West Virginia
• All of our International Brands can only ship to California, Florida, or Nevada

Your order status can be found in your FFWS account. Please log in with your email and password and click "My Account" under your name at the top of the page. Then click "My Orders" to see the status and tracking information.

Unfortunately, once an order is tagged as "return to sender" by the carrier, we are not able to reroute or make any changes to the delivery. The package will be returned to the shipping location of origin. Please contact customer service or your wine club for solutions. 

Orders will be returned to us if

• Delivery is unsuccessful after three attempts.
• The order was not picked up from a pickup location during the allotted time frame.
• The delivery address is incorrect (missing an apartment or suite number).
• Delivery is refused by the recipient.
• Package is damaged in transit and the carrier chooses not to complete delivery.

Please contact us right away and we will make every effort to reship your order in a timely fashion. Keep in mind that items do sell out and are subject to replacement with a reasonable substitute. If no substitute is available, or there are other complications, we will refund your order. 

If the carrier/tracking information says the shipment has been damaged or the package is noticeably damaged upon delivery, please refuse delivery and the package will be returned to our fulfillment house where a claim will be filed with the carrier. Please contact customer service or your wine club and we will make every available effort to reship the order as soon as possible. If delivery has already been accepted, please send pictures of the damage to concierge@foleyfoodandwinesociety.com so a claim can be filed with the carrier. We can then replace the damaged wines or, if necessary, issue a refund. 

If you do not see the wine on our website, we are currently out of stock. We update website inventory regularly. You may call our wineries directly to inquire about an order, or you can check back later for the next vintage! Find contact information for our wineries here.